Increase productivity with breakthrough language technology
Throughout history, technology enablers have shaped the way people conduct their daily lives. However, as we expect more customizations and refinements from the technical tools we use, there are important differences in the applicability of certain types of technologies to different audiences. It is becoming increasingly clear that some solutions that have been hugely successful in the consumer space have not yet reached their full potential to adequately meet business needs.
Language technology is a prime example of this inequality. While voice-to-text applications have become commonplace for consumers, a Statista report estimates that the speech recognition market will grow from $ 10.7 billion to $ 27.16 billion by 2025. While these statistics are amazing, there is a need gap, especially for lawyers who use these solutions specifically in everyday life. Voice tools like recorders have been used for decades to help businesses stay more productive and stay one step ahead as business picks up. However, many older language tools fail to meet the needs of companies that are competitive in the new digital age.
This is where next-generation voice solutions are helping these companies overcome many of the common challenges legal professionals face and delivering breakthroughs that greatly advance the power of voice for business transformation. Some of the most common obstacles can be:
Delay times in workflows
Dictation devices that require physical docking, software that is not web-enabled or incompatible with other systems in the company’s IT stack can cause bottlenecks at several points in the workflow process. New AI-based language solutions, mobile apps or even WiFi and 5G-enabled devices can accurately capture the language as it is spoken naturally. This is critical to the large amounts of a company’s work product that comes from transcription, including document creation, interviews, file review, and recordings so that companies can exceed customer expectations with faster response times.
Risk of data breach
Disclosure of sensitive or confidential information can be a serious problem when working with recording devices or applications that are not specifically designed with the security needs of business users in mind. Given the growing volume and complexity of cybercrime, lawyers and their clients can become vulnerable through the use of the wrong device or application. Using enterprise-class voice solutions for all business functions and communications, including encryption, hardware and software with native security measures or role-based or user-based access, is an absolute necessity regardless of the platform or device. As business becomes more and more digital, this is one of the most important pillars to protect the company and its customers.
Opportunity costs due to non-revenue generating tasks
Excessive administrative duties that are traditionally manual, like routing files for transcription, searching through misplaced or lost audio recordings needed for reference, and coordinating document creation or approval, mean time better spent on quality work or with Customers could be spent. With increasing competition to win and keep business, lawyers need to devote as much time as possible to strategic, billable work. Advanced cloud-enabled language tools help automate and optimize time-consuming and labor-intensive tasks. These innovative language tools not only relieve the working day for customer-oriented work, but also relieve the IT resources, since no physical installation and far less maintenance and management are required.
The latest developments in speech and speech recognition, particularly for the legal industry and its professionals, will offer even greater capabilities as the market continues. The expanded industry-specific vocabulary and emerging new technologies, including smart channel recording, which uses patented AI to identify separate speakers during recording, are designed to help the industry and legal professionals, seamlessly and without the imposition of Switch task to task. While other relevant benefits are already clear, the full potential of these features is still unknown.
Two (or more) speaker recording solutions that capture natural conversation for simple transcription have not been performed at a level required for business purposes. For example, previous approaches to two-speaker recording have used noise-canceling microphones, resulting in poor recording quality for the nondominant speaker. On the other hand, AI that recognizes speaker melodies and cadences cannot recognize and distinguish two speakers at the same time, which is more common than expected. Today’s new technological innovations can combine the best of both. By using high-performance audio channel inputs for noise reduction, along with a proprietary algorithm, it is now possible to precisely delineate and separate the speakers’ voices while seamlessly – and automatically – creating a two-person transcription.
The anticipated uses of this new development are instantly apparent to companies of all sizes and disciplines – interviews, customer meetings, and other human interactions can be easily recorded for further processing of the recording. The real impact on business is that it provides better information, better communication, and better continuity, so lawyers can make more meaningful contact with their teams and clients by recording natural, organic conversations. This new approach to two-speaker recording demonstrates the power of voice technology to help organizations evolve and adapt to an ever-changing business environment.
Keeping up to date with the latest innovations in speech technology brings numerous benefits to companies that want to achieve continuous process improvement and increase productivity, service speed and customer satisfaction. All of these are crucial components to be successful today and to prepare for tomorrow. Advances in problem solving in language will play an increasing role in the digitally driven future of the industry.