NJ Sports activities Betting Regulator refuses to designate operators on the reverse pay line
The New Jersey Division of Gaming Enforcement (DGE) declines to state which operators encouraged players to reverse withdrawals and continue playing.
The DGE initially strongly suggested that the operators do so in an open letter in January, but did not name any names.
Legal Sports Report submitted a Freedom of Information Act (FOIA) Request for additional information. The New Jersey sports betting regulator refused to provide further details
More information on the NJ sports betting case
In a statement sent by email, the DGE recorder gave two main reasons for the rejection.
First, she said the records could reveal the identity of a citizen informant and are therefore confidential. She also said the DGE had “made no specific determinations on the behavior of a particular operator”.
As a result, disclosure of names “could unfairly expose such an operator to irreparable damage to its reputation and goodwill”.
More details on how to investigate withdrawals?
A close reading of the January opening letter indicates that DGE has carried out a certain review of the current payout guidelines following customer complaints.
Here is an important note (emphasis added by LSR 🙂
“This review revealed that the time between a withdrawal request and the actual release of funds to the customer Patrons reported Contacting vendors who encourage or entice them to reverse the withdrawal request and wager the money. It was reported Some customers said they were even offered bonus money to reverse a pending withdrawal request. ”
The DGE did not specify in detail which additional examinations it carried out on these complaints.
Responsible proponents of gambling would like operators to be named
Keith Whyte, the managing director of National Council on Problem Gambling, asked the DGE to name the operators concerned.
“There are some serious problems with responsible gambling here,” Whyte said. “Especially about promoting the game during arbitrarily extended withdrawal times.”
Consider a lesson from across the pond that the gambling industry is now under tight controls, largely because operators have refused to act responsibly. The British Gambling Commission (UKGC) recently banned reverse withdrawals with effect from the end of October.
“There is evidence that reverse withdrawals are putting players at risk as they are tempted to keep playing,” the UKGC said.
The commission said reverse withdrawals were a flag of potential gambling damage. This view is backed by “academic research, real experience and expert advice,” added the commission.